FAQ

How many days does it take for my order to arrive?

• All orders are hand-made to fit you perfectly. Express order will go through up to 5-7 days of making/preparation time until we hand your items to our carrier for shipping. Orders with made-to-measure option will require 14 days of production maximum. For standard delivery you should have your order from 7-10 business days, total of 17 days until your order arrives. For express shipping you should have your order from 5-7 business days, including the 1-2 business days of shipping. The tracking numbers will be available from 1-2 days after the order is shipped out.
• For custom orders, please ensure to provide the required measurements for your items when placing the order to avoid delay. Please check your email constantly after your purchase in case our team is reaching to for further information.

When will I receive my order?

• After 5-7 business days of in-house preparation, your order will be processed by the courier. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. The regular processing time is between 1-3 business days, and the estimated delivery time depends on the country and selected shipping method. For standard shipping, you should have your order from 7-10 business days, total of 17 days until your order arrive. For express shipping, you should have your order within 5-7 business days. 
• Pre-order items will take up to 14 business days of production, total of 1 – 1.5 months for standard shipping and 1 month for express shipping.
• We DO NOT guarantee delivery date request for standard shipping order.

Why haven't I received my order?

• All orders will incorrect/missing delivery addresses, emails, and contact numbers will experience a slight delay in delivery. Inputting an incorrect email will also result in failing to receive our confirmation and notification email. Please ensure you input everything correctly to allow for the smoothest shipping process.
• Orders returned to sender due to incorrect or missing address information, shipping fees are non-refundable. Additional shipping charges will apply to re-ship the items to the correct address.

Where do I add instruction for delivery? 

If you have any delivery instructions such as door code or where to place the order, please kindly contact the courier directly to give the instructions. Please do not give us this information since we will not be able to include this information in your order during the shipping process.

Do you require signature on delivery?

Signature Required Delivery is a shipping option where the carrier (such as Royal Mail, DHL or UPS) requires a signature from the recipient upon delivery. This ensures that the package is handed directly to someone at the delivery address, offering added security.

During the checkout process, you will be presented with shipping options. Simply choose “Signature Required” to have your order delivered securely with a signature confirmation.

If you do not select Signature Required Delivery, the carrier may leave your package at your doorstep, mailbox, or another location at their discretion. While the carrier will typically provide tracking information, the risk of the package being lost, stolen, or damaged is higher when a signature is not required.

We are not responsible for any lost or stolen packages. It is the customer’s responsibility to ensure they select Signature Required Delivery if they want added security for their order.